Tenant Education and Assistance

If you are experiencing difficulty with your rental housing, such as incomplete repairs and poor maintenance, suspected housing discrimination, or making payments, and cannot resolve the issue with your landlord, there are a few steps you can take.

1. Know Your Rights and Obligations

Orange County Declaration of Tenants Rights and Obligations

Know Your Rights, Housing Discrimination Brochures

2. Contact Town of Carrboro Inspections Division if you are experiencing difficulty with your housing situation and believe your dwelling is violating the Town's minimum Housing Code.

Town of Carrboro Housing Code

Inspections Division

Contact information: Email: PlanDept@carrboronc.gov and Phone: 919-918-7336

Please note: The Town has limited authority to intercede in disputes between tenants and landlords, but can assist in assessing the condition of the rental unit if a housing code violation is suspected.

3. Contact County and State resources for assistance if you believe you are being discriminated against.

Orange County Human Rights and Relations Commission

Fair Housing Project

Legal Aid of North Carolina

4. You may qualify for emergency housing assistance. Contact the Housing Helpline if you need assistance with payments or are facing eviction.

HousingHelp@orangecountync.gov or 919-245-2655

Orange County Emergency Housing Assistance (financial assistance)

Orange County Eviction Diversion Program

5. Contact Town of Carrboro Housing and Community Services if you are experiencing difficulty with your housing situation.

Contact information: Email: zhall@carrboronc.gov and Phone: 919-918-7318

FAQs

Can the Town help if my landlord won’t make necessary repairs?

The Town has limited authority to intercede in disputes between tenants and landlords, but can assist in assessing the condition of the rental unit if a housing code violation is suspected. Contact Town of Carrboro Housing and Community Services if you are having trouble with your housing situation.

My landlord is . . . threatening eviction, discriminating against me, refusing to return my security deposit, etc. What can I do?

Email HousingHelp@orangecountync.gov if you are experiencing a housing crisis.

Know your rights.

Orange County North Carolina Declaration of Tenant Rights and Obligations

Tenant Rights

Orange County Civil Rights Ordinance

Fair Housing Project – Know Your Rights

If you believe you’ve experienced housing discrimination, think you are being discriminated against, contact the Orange County Human Rights & Relations department, 919-245-2487 or Human_Relations@orangecountync.gov

File a complaint.

Where can I find affordable housing in Carrboro?

If you’re looking for an affordable apartment, The Housing Opportunity Finder can assist in the search. In addition to properties owned by nonprofit affordable housing providers, it also includes existing apartment complexes, many of which offer lower rents.

If you’re looking for affordable homeownership, the Town has compiled a list of nonprofit affordable housing providers, who not only provide housing affordability, but also ensure the property remains affordable well into the future. Many of the nonprofits listed also own and manage rental homes and apartments.

The Town’s Community Resources page can also point you to other housing-related resources.

View All FAQs

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